Support & Help

Basic Support Ticket: If you need to submit a basic Support Ticket for anything technical that we can we can help with, please do so here, and we will be with you within the hour! We are always happy to help with anything we can. Below you’ll find links for several other types of support you may need, such as our FAQ, any known issues we have and a Project Change Order for existing clients. However our basic Support Ticket is a good place to go if you’re just needing immediate help or unsure about where to go. 🙂

Known Issues: All known issues and planned maintenance updates are listed on our Known Issues page; if your issue is listed on the Known Issues page, there is no need to submit a ticket, as this means we are aware of the issue and are currently working on it. The expected date/time of repaired issues or completed maintenance will be available here as well. If you do not see your issue listed, then please do go ahead and let us know about it!

Project Change Order: For clients with existing projects (existing open projects – not projects that are on hold for any reason or already completed), you can submit a Project Change Order here, which can be used to downsize your project, add new work to your existing project, or to add a new “phase” to the project, which will be begun once the existing phase is complete.Whether or not the addition is simply added to existing work or added in as a new phase, will depend largely on the change itself and our current schedule.

Rockware Client Center: The Rockware Client Center is our project management dashboard, where current clients can track progress, communication & collaboration on their projects. The Client Center is part of our commitment to providing a collaborative work environment. You can discuss your project here, upload project files, download documents we have prepared for you, make payments, retrieve receipts for previous payments, create to-do lists for your developer and much more. If you have an existing project with us, and are looking to view progress/work, make payments or retrieve files we’ve prepared for you, you’ll find it here.

We also have a few options here on our home site for finding answers to your questions such as:

  • Frequently Asked Questions – A list of the questions most frequently asked by our clients, compiled in one place for your convenience.
  • Services – A list of the services we offer.

If you have any questions, concerns, or just need to talk – we are here to help. Please feel free to call us, (470) 306-2332 or to contact us through any of the above mentioned methods. We always try to return any web queries, phone calls or emails within 2 hours (at the most!). :-)